Glide’s onboarding team members, all of whom have a background working within public practice, have a wealth of experience in configuring Glide systems to suit the individual needs of customers.
A highly interactive process, designed to incorporate your existing workflow whilst making the best use of the Glide system, an onboarding project will include workflow configuration, review meetings, dashboard configuration, data import, email setup and integration work where required.
For customers that are also using Glide Time, the initial onboarding will typically incorporate the majority of the main service lines in order that time can be recorded to those jobs from day one.
For workflow-only customers, the configuration of workflows can be more staggered so as to allow services to be brought online at the optimal time of year.
We will provide training as part of the onboarding project. Typically, this is arranged for the day you start to use the system, or shortly beforehand.
Training can be provided at your premises or online. All online training can be recorded and hosted for you to facilitate easier training of future new recruits.
Where required, multiple training sessions can be arranged to differentiate the content by department or role.
Glide provides comprehensive support through an integrated support ticket system, a UK-based (9-5) telephone support line and also via video call where required.